Easy returns, zero stress.
If it's not right, we'll make it right — quickly.
Full refunds
We offer refunds for untouched and unused items within 12 hours after delivery. Reach out as soon as your order arrives if something isn't right, and we'll process it promptly.
Same-day exchanges
Wrong size or fancy a different colour? We offer same-day exchanges for sizes and colours, subject to item availability. Check our Sizing Guide before ordering to get it right first time.
Three simple steps — no forms, no fuss.
Contact us
Reach out via WhatsApp, DM, or our contact page within 12 hours of delivery with your order number.
Send it back
Keep the item untouched and unused in its original condition. We'll arrange the pickup or drop-off details with you.
Get your resolution
Receive your refund, or your exchange the same day — subject to availability.
Eligible
- Untouched, unused items in original condition
- Requests made within 12 hours of delivery
- Size or colour exchanges (same day, subject to stock)
- Items that arrived damaged or incorrect
Not eligible
- Worn, washed, or used items
- Requests made after the 12-hour window
- Items without their original condition or packaging
Damaged or wrong item? Contact us within 12 hours of delivery with a photo and we'll arrange a replacement or refund right away — that one's on us.